Help

How long does it take to produce a book?

Books are mailed out within 3 to 5 days of placing your order. You can view the status of your order by logging into your account and clicking on the "My Orders" tab.

Can I post you the photograph of the child?

Unfortunately not. We only take orders online and all photographs must be uploaded as part of the order process.

What quality should the photograph be?

Please see our picture quality guide for advice on providing the ideal photograph. A passport photograph, school photograph or holiday snap where the child's face is unobstructed would be perfect to use.

How do I upload the digital photograph of the child if I choose this option?

Our guide to picture uploading explains how to do this.

Will you be launching any more personalised children's books?

Yes, we will be launching new books throughout the year. If you would like us to notify you when new books become available, please email us at info@itsyourstory.co.uk

Why does it take 4 to 7 days for delivery (UK only)?

Each personalised item is specially made to order. This involves isolating the child's face using special software, and then positioning it on the illustrations and adding the child's name into the story before a unique product is printed. This process takes time so please be patient!

International delivery will take longer, possibly up to 21 days.

Is all the information I provide secure?

Yes. Our payment handling is provided by Sagepay and is totally secure. In addition, Itsyourstory.co.uk is secured by a VeriSign SSL Certificate. SSL encrypts all traffic between our web server and the customer before transmission. This guarantees that the information you provide, including the photograph and your delivery details, is protected and cannot be intercepted.

What if there is a problem with my order?

If there are any problems please email us on info@itsyourstory.co.uk or call us on 01643 862225, quoting your order number. This will be on the confirmation email you receive after placing an order.